Does Petroleum Office work with Office for Mac?

Petroleum office is available only for Excel 2010, 2013 and 2016 for Windows. We have looked into developing a Mac version of Petroleum Office, but unfortunately, Office for Mac doesn’t provide the necessary interfaces.

I lost my license code. Can you help?

Simply send us a message with enough details to identify your order (usually your email address is all we need), and we will resend your license details as soon as possible.

Petroleum Office isn’t working as expected. What can I do?

The first thing you should check is whether you are using the latest version of Petroleum Office. You can do this by clicking the Check for Updates button in the Petroleum Office Ribbon.

If your version of Petroleum Office is up-to-date, please contact us describing the problem.

We will do our best to get back to you with a solution.

How do I enter my license code to unlock the full version?

To enter the license details, please start Excel, and switch to the “Petroleum Office” Ribbon. Next, click the “Settings” button and choose "Licensing" tab and click "Activate". Follow the dialog and input license code sent in your order confirmation email.

Why isn’t Petroleum Office loading in Excel?

If the installation was successful but the Petroleum Office Ribbon doesn’t appear, it’s possible that the add-in has been disabled by Excel. You can check this by following the steps below:

  • Click the File tab (in Excel 2010/2013/2016).
  • Click the Options button and select Add-Ins.
  • For Petroleum Office to work, it must be listed in the Active Application Add-ins section.

If Petroleum Office appears under Inactive Application Add-ins, you can activate it as follows:

  • In the Manage drop-down box, select COM Add-ins, and then click Go.
  • Tick the checkbox next to Petroleum Office and click OK.

If Petroleum Office is in the Disabled Application Add-ins section, you can enable it as follows:

  • In the Manage drop-down box, select Disabled Items, and then click Go.
  • Select Addin: Petroleum Office (adxloader.dll), click Enable, and then close the dialog window.
  • In the Manage drop-down box, select COM Add-ins, and then click Go.
  • Tick the checkbox next to Petroleum Office, and click OK.

If the steps above don’t solve the problem, please send us a message.

Still have questions? Contact us via the contact form.