... and our answers.
Petroleum office is available only for Excel 2010, 2013 and 2016 for Windows. We have looked into developing a Mac version of Petroleum Office, but unfortunately, Office for Mac doesn’t provide the necessary interfaces.
Simply send us a message with enough details to identify your order (usually your email address is all we need), and we will resend your license details as soon as possible.
The first thing you should check is whether you are using the latest version of Petroleum Office. You can do this by clicking the Check for Updates button in the Petroleum Office Ribbon.
If your version of Petroleum Office is up-to-date, please contact us describing the problem.
We will do our best to get back to you with a solution.
To enter the license details, please start Excel, and switch to the “Petroleum Office” Ribbon. Next, click the “Settings” button and choose "Licensing" tab and click "Activate". Follow the dialog and input license code sent in your order confirmation email.
If the installation was successful but the Petroleum Office Ribbon doesn’t appear, it’s possible that the add-in has been disabled by Excel. You can check this by following the steps below:
If Petroleum Office appears under Inactive Application Add-ins, you can activate it as follows:
If Petroleum Office is in the Disabled Application Add-ins section, you can enable it as follows:
If the steps above don’t solve the problem, please send us a message.